Refund & Cancellation Policy
Last updated: 26 July 2026
Rattu subscriptions are designed to be easy to leave: cancel in two taps, keep
what you paid for, and never be charged again.
Cancelling your subscription
- Cancel anytime from the app: Profile → your plan → Cancel
subscription.
- Cancellation stops all future charges immediately. Your plan's benefits
(scan limits, child profiles) continue until the end of the period you have
already paid for, then your account moves to the Free plan.
- No cancellation fees, no questions asked.
- Purchases made through the Google Play Store or Apple App Store follow that
store's cancellation flow (manage them in your store subscription settings).
Refunds
- Duplicate or erroneous charges (e.g. you were billed twice for
the same period): full refund of the duplicate amount.
- Charged after you cancelled: full refund of that charge.
- Accidental renewals: if a renewal charge was a mistake and you
contact us within 7 days of the charge with no meaningful usage in
the new period, we will refund that renewal.
- Beyond these cases, part-period refunds are not provided — cancelling instead
lets you use the time you already paid for.
How refunds are processed
Approved refunds are issued to the original payment method via Razorpay within
5–7 business days of approval (bank processing times may add a few
days). We will confirm by SMS/email when a refund is initiated.
Free plan
The Free plan requires no payment, so nothing to cancel or refund — you can stop
using Rattu, or delete your account and data anytime from the app (see our
Privacy Policy).
How to reach us
For refund requests or billing questions, email
hello@rattu.app from the phone-number-linked
account, with the payment reference if you have it. We respond within 2 business
days.